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If you have a question about using Meelo tools (API or Portal), there are several ways to contact us.

If you encounter a problem interpreting a score note, do not hesitate to contact our support teams directly by email, telephone or via the chat provided for this purpose. Meelo's support allows you to reduce interpretation problems linked to the use of our solutions step by step and allows you to gain autonomy in the analysis of your files.

When you process a file relating to a professional request, even if the manager is a natural person, you must launch the company analysis and the professional identity fraud score based on the contact data of the requester. The specific identity fraud score must only be launched on files relating to a specific request.

When the telephone or email address cannot be contacted, this means that the applicant's telephone or email address no longer exists. this in itself is very important data which negatively weights the score to alert you directly to the problem. We recommend, at a minimum, checking with the customer that there are no errors on their part in completing their customer journey. For information, it is very rare for a fraudster to provide a telephone or email address that cannot be contacted at the time of the request. These are cases that we find most frequently following an error in completing the customer request or when a fraud file is analyzed retrospectively, well after the date of the request (the fraudsters in fact take care to delete the declared contact data once the fraud or scam has taken place).

A phone is not linked to the applicant when no or insufficient usage history is found (creation of online accounts from the number). It is also possible that the telephone number is not registered in the name of the applicant (business phone, spouse, etc.). However, the fact of finding history on the telephone is data which positively weights the score even when it is not linked to the applicant because the fraudsters generally use telephone numbers created for the occasion on which we find no history. The fact of not being able to link the telephone to the applicant is therefore not necessarily synonymous with a fraudulent file.

The Business Confidence score is based on different alerts that we automatically report to a company. Each alert presents a different level of risk and weights the score more or less negatively accordingly. Thus, it is the accumulation of alerts which means that the company trust score rating can be poor. If you come across a single red alert on a company, it is not necessarily a bad report. It is also very common to raise one or two alerts on good files. If, however, you notice that a company has several red alerts, in this case, the file deserves special attention and the possible implementation of additional controls.

Each alert presents a different level of risk and weights the score more or less negatively accordingly. Alerts raised under a red pictogram weight the score more negatively than alerts raised in orange. For example, the telephone operator at risk (in red) is an alert which weights the score more negatively than a change in management over the last 10 years (in orange).

It is possible that all the information entered is not correct, we invite you to check that the information entered is correct. If the problem persists, you can report the information to your relationship manager at Meelo or directly via chat. Our teams will ensure the resolution of the problem or the positive development of our products depending on the case.

It may be that at the time of the request, the person's phone is turned off, which for some operators may explain why the phone was detected as uncontactable. If in doubt about the contactability of a telephone, we advise our customers to verify the number by contacting the applicant directly.

Some recorded histories are not significant enough to state with certainty that this is data that really belongs to the requester. For example, finding a Google account linked to a Gmail address is not significant because to create a fraudulent email address under Gmail, fraudsters must systematically create a Google account. The score takes these specific cases into consideration for the sake of relevance.

The Face Matching social module (image search) automatically generates the results of a Google search with the first and last name of the applicant. If the applicant's identity document is not uploaded to the portal, the comparison between the photo of the applicant's identity document and the images from the Google search is not carried out. The images will appear in the same order as a classic Google search. In this case, among the images provided, it is therefore possible that the first image does not correspond to the photo of the applicant, which does not necessarily indicate that you are facing a case of fraud.

It is very common that the applicant is not one of the beneficial owners or managers of the company. In this case, it will be necessary to manually enter the data relating to the applicant (Last name, first name, telephone number and email address) to launch the scores/analyses.

The list of banks covered by SEPAMAIL (interbank organization offering businesses and individuals new dematerialized services as part of exchanges between Businesses, Professionals and their customers) is very easily available on Google in PDF format. Some banks are actually not covered by SEPAMAIL and therefore do not allow an IBAN validity check to be carried out.

This means that we have a record of the use of the telephone or email address on the internet on that date. This does not mean that the phone number or email was created on that date, but that we know that they were used on the internet on that date. This is very reassuring data which weights the score positively because fraudsters generally use contact data created for the occasion without any trace of their prior use on the internet.

You can find your files in your personal history. You can also download the PDF summary of each analysis in order to keep a record of it in your internal tools. This possibility is offered to you at the top of the page after having analyzed the file.